Cancellation & refund
Cancelling an order
You can cancel any order before it is dispatched and get the whole amount back. Message us on WhatsApp with your order number and we will stop it if it has not already gone. Once a parcel is with the courier it cannot be cancelled.
If something is wrong with what arrived
If a packet arrives damaged, leaking, short weight, or is simply not what you ordered, send us a photograph on WhatsApp within 48 hours of delivery. We will replace it or refund it, whichever you prefer, and we pay the return postage. You do not have to send anything back before we sort it out.
Sealed food
Unopened packets can be returned within 10 days of delivery. Opened food cannot be returned unless there is something wrong with it — once a seal is broken we cannot resell it, and we will not put it back on a shelf for somebody else.
Refunds
Approved refunds go back the way you paid, within 5 to 7 working days of us agreeing them. Bank and gateway timings after that are outside our control. The original freight is refunded when the fault was ours, and is not refunded on a change of mind.
If we cannot ship
If we cannot dispatch your order within 5 days of payment, you can ask for a full refund and we will pay it without argument.
How to reach us
WhatsApp +91 93426 89004, 10am to 6pm, Monday to Saturday, or email aruvitamarketing@gmail.com. Please quote your order number.
Last updated 11 August 2026.